POSITION SUMMARY

Under the leadership of the Regional Operations Manager, the Studio Manager oversees all operational training, scheduling, relationship building with peers, team members, service and retail goals. The Studio Manager position ensures profitable studio operations including high service standards, product sales, stock levels, expense management, and staffing development along with goal achievement, and client satisfaction.

RESPONSIBILITIES

• Responsible and accountable for meeting studio sales plans (monthly, quarterly and yearly
• Organize all store operations and allocates responsibilities to staff members.
• Prepares and controls studio budget aiming for minimum expenditure and efficiency. Monitors and assesses studio productivity by ensuring proper goal setting, effective scheduling, staff meetings, and direct regular communications are in place.
• Holds Sales Associates and Beauty Artists accountable for the sales and operational results of the assigned studio and ensures they are promoting a sales-driven environment.
• Ability to understand, analyze and articulate retail and service. performance to budget, and recommend and ensure successful implementation of an action plan to increase performance
• Accountable for business development and studio sales growth through the identification of events participation and promotional opportunities
• Accountable for the monthly auditing of their assigned studio including operational, sales, staff and facilities management reviews. (Floor walk, scheduling, inventory management)
• Oversees and approves staff activities for Sales Associates and Beauty Artists.
• Supports and assists as needed the coaching, training, and development of Sales Associates and Beauty Artists.
• Accountable for ensuring that Sales Associates and Beauty Artists execute and implement all company policies ensuring compliance with related operational procedures. (Including wage and hour, salary budget, meal and break compliance, inventory control, facilities requirements, quality control, and customer services.)
• Oversees the implementation and compliance of “Our Promise” and such are delivered with each customer interaction.
• Motivates and inspires the studio team.
• Creates and maintains schedules reflecting the operational needs.
• Uphold and enforce merchandising standards inclusive of planogram, visual and esthetic requirements.
• Uphold studio environments that are consistent with the Ziba Brand. This includes the appearance of the studio, cleanliness, staff appearance and merchandising

SUPERVISORY RESPONSIBILITY

The Studio Manager reports to the Regional Operations Manager for operational needs and consults with Sales and Education Manager for sales and product needs. The studio level staff reports directly to the Studio Manager. The Studio Manager is authorized to take any reasonable action necessary to carry out the responsibilities assigned so long as such action does not deviate from established company policy and is consistent with sound judgment. This authority includes providing guidelines, counsel, and direction to reporting employees, as necessary. Makes decisions on hiring, dismissing, promoting, demoting or disciplining employees in conjunction with Regional Operations Manager. Maintain close communication with Human Resources to discuss performance evaluations, performance issues, recommendations, promotions, etc.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All items listed should be taken to mean that the individual already has these skills, or has the ability to rapidly acquire them.

1. Must have outstanding Customer Service Skills and maintain strong relationships with direct reports, peers and HQ partners.
2. Ability to recruit, train and manage effectively.
3. Ability to Execute plans to accomplish company goals, and to implement, follow and enforce company policies and standards.
4. Must have previous leadership experience.

EDUCATION AND/OR EXPERIENCE

Requires High School Diploma or equivalent; significant work experience may substitute for academic achievement. Minimum requirements include a high school diploma or GED. Must have a minimum of 2-4 years’ experience in studio management or studio management training program. Experience within the Beauty and Service Industry preferred. Requires strong interpersonal, oral and written communication and organizational skills, proficiency with MS Office Excel and preferably BOOKER POS system. LICENSING/REGISTRATION/CERTIFICATION REQUIRED: Valid California Driver’s License and proof of insurance required. State Board of Cosmetology license preferred but not required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Most of the work will be performed in a typical, non-smoking, temperature-controlled retail environment, where the noise and weather impacts are low. There may be a small amount of time spent in the company warehouse. Other outside responsibilities include visits to studios, vendors, or Trade Shows, which may require travel by air or automobile. These locations are visited throughout the year and during all weather conditions.

 

POSITION SUMMARY

Under the leadership of the Studio Manager, the Assistant Studio Manager oversees all operational training, scheduling, relationship building with peers, team members, and upper management. The position of Assistant Studio Manager ensures profitable studio operations including high service standards, product sales, stock levels, expense management, and staffing development along with goal achievement, and client satisfaction.

RESPONSIBILITIES

• Responsible and accountable for meeting studio sales plans (monthly, quarterly and yearly).
• Holds Sales Associates and Beauty Artists accountable for the sales and operational results of their assigned studio and ensures they are promoting a sales-driven environment.
• Ability to understand, analyze and articulate retail and service performance to budget, recommend and ensure successful implementation of an action plan to increase performance.
• Accountable for business development and studio sales growth through the identification of events participation and promotional opportunities.
• Accountable for the monthly auditing of their assigned studio including operational, sales, staff and facilities management reviews. (Floor walk, scheduling, inventory management).
• Oversees and approves staff activities for Sales Associates and Beauty Artists.
• Supports and assists as needed the coaching, training, and development of Sales Associates and Beauty Artists.
• Accountable for ensuring that Sales Associates and Beauty Artists execution and implementation of all company policies are in compliance with related operational procedures. (Including wage and hour, salary budget, meal and break compliance, inventory control, facilities requirements, quality control, and customer services.) in the absence of the Studio Manager.
• Oversees the implementation and compliance of customer service standards and ensuing “Our Promise” is delivered with each customer interaction, dress code, and behavioral conduct.
• Motivates and inspires the studio team.
• Assist the Studio Manager in monitoring and assessing studio productivity by ensuring proper goal setting, effective scheduling, staff meetings, and direct regular communications are in place.
• Maintains highest company standards, evaluates performance to standards.
• When required assist in creating and maintaining studio schedules for employees.
• Uphold and enforce merchandising standards inclusive of planogram, visual and esthetic requirements.
• Uphold studio environments that are consistent with the Ziba Brand. This includes the appearance of the studio, cleanliness, staff appearance and merchandising.

SUPERVISORY RESPONSIBILITY

The Assistant Studio Manager reports to the Studio Manager for operational needs and consults with Sales and Education Manager for sales and product needs. The studio level staff report to the Assistant Studio Manager in the absence of the Studio Manager. The Assistant Studio Manager is authorized to take any reasonable action necessary to carry out the responsibilities assigned so long as such action does not deviate from established company policy and is consistent with sound judgment. This authority includes providing guidelines, counsel, and direction to reporting employees, as necessary. Makes recommendations on hiring, dismissing, promoting, demoting or disciplining employees. In the absence of the Studio Manager or when instructed, communicates with Human Resources to discuss performance evaluations, performance issues, recommendations, promotions, etc.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All items listed should be taken to mean that the individual already has these skills, or has the ability to rapidly acquire them.

1. Must have polished Customer Service Skills and maintain strong relationships with direct reports, peers and HQ partners.
2. Ability to recruit, train and manage effectively in the absence of Studio Manager.
3. Ability to work with Studio Manager to execute plans to accomplish company goals, and to implement, follow and enforce company policies and standards.
4. Must have previous leadership experience.

EDUCATION AND/OR EXPERIENCE

Requires High School Diploma or equivalent; significant work experience may substitute for academic achievement. Minimum requirements include a high school diploma, or GED. Must have a minimum of 1-3 years’ experience in studio management or studio management training program. Experience within the Beauty and Service Industry preferred. Requires strong interpersonal, oral and written communication and organizational skills, and proficiency with email communication, MS Office Excel and preferably BOOKER POS system. LICENSING/REGISTRATION/CERTIFICATION REQUIRED: Valid California Driver’s License and proof of insurance required. State Board of Cosmetology license preferred but not required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Most of the work will be performed in a typical, non-smoking, temperature-controlled retail environment, where the noise and weather impacts are low. There may be a small amount of time spent in the company warehouse. Other outside responsibilities include visits to studios, vendors, or Trade Shows, which may require travel by air or automobile. These locations are visited throughout the year and during all weather conditions.

 

POSITION SUMMARY

This position is primarily responsible for cosmetic retail goal achievement as well as providing client satisfaction, retail sales, and relationship building with clients, events/promotions as well as business development activities for goal achievement. This position is also responsible for maintaining the “Always Visit Ready” Studio Standards.

RESPONSIBILITIES

• Follow and assist in achieving Studio sales goals. Ability to understand retail performance to budget, and generate increased performance.
• Execute retail marketing activities, promotions, and launches as directed and programmed by marketing.
• Learning about Ziba Beauty products to be able to offer and discuss available options.
• Provides high levels of customer satisfaction through excellent sales services.
• Ability to perform under pressure and address complains in a timely manner.
• Friendly and energetic personality with a customer service focus.
• Maintains a secure & clean working environment that meet Ziba Beauty standards
• Ability to handle appropriate reporting and operational tasks for the studio as instructed
• Uphold and enforce merchandising standards, ensure flawless execution of all planogram, visual and esthetic requirements consistent with Ziba Beauty Brand
• Report stock inventory as required
• Ziba Studio janitorial responsibilities are shared within the team and include but are not limited to: disposing of clutter.
• Ensures proper opening and closing procedures are executed.
• Assist in implementing new studio and product promotions including signage, merchandises, scripts, and POP materials.
• Apply Ziba Beauty “Our Promise” Sales Associate Expectations.
• Key relationship development with Beauty Artists, Assistant Studio Manager, and Studio Manager.
• Always maintain high company standards.
• Demonstrate Product Knowledge and application skills that translate to retail performance.
• Uphold Grooming Standards and Uniform Appearance.

PROFESSIONALISM

• Approaches others in a tactful manner.
• Treats others with respect and consideration regardless of their status or position.
• Accepts responsibility for own actions.
• Follows through on commitments.
• Remain calm and professional in stressful situations.
• Friendly, courteous, service-oriented, and flexible and enjoy working with a variety of staff.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision; able to manage multiple projects.
• Recognize problems, identify possible causes and resolve routine problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

High School diploma or general education degree; or one to three months related experience. Knowledge of Email communication, Order Processing Systems, POS, and Microsoft Office.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

 

POSITION SUMMARY

A successful Beauty Artist is self-driven, results-oriented with a positive outlook and excels in sales and communication practices. Maintains credibility and is a reliable team member that demonstrates determination in their contribution to achieving company goals. The incumbent is comfortable in dealing with senior executives. The Beauty Artist is an empathic communicator, able to see things from another person’s point of view. Must be trained in The Art of Threading® by Ziba Beauty, know how to thread and shape eyebrows, understands the facial structure, skin condition, and able to recommend what brow shape would look best for different types of face shapes.

RESPONSIBILITIES

• The Beauty Artist has the responsibility of building retail sales, relationship building/repeat clientele, event and training requirements.
• Esthetician must be experienced or be willing to be trained in The Art of Threading®, the Art of Mehndi and waxing, as required in line with State Board standards and regulations, as well as assigned standards set by Ziba Beauty.
• The Esthetician/Beauty Artist administers professional facials, waxing services/licensed treatment to the Ziba Beauty clients.

REQUIREMENTS

1. Must have enthusiasm and possess excellent customer service skills.
2. Enjoy working with people and possess a friendly and outgoing personality.
3. Excellent communication and listening skills.
4. Must be a team player.
5. Must be able to stand while administering treatments.
6. Must be able to perform all esthetic treatments offered by Ziba Beauty.
7. Must be physically able to operate all esthetic Equipment, which includes treatment beds.
8. Estheticians have other duties beyond applying treatments. They often instruct their clients in the use of makeup and skincare techniques.
9. Beauty Artists are required to have Open Availability (ability to work any shift on any given day including weekends and holidays) in order to accommodate customer service focused work and service schedule.
10. Must have reliable transportation and open travel to other locations.
11. Speak, Read and Write in Basic English and be able to communicate effectively with our staff and customers.
12. Must uphold all personal appearance standards including ensuring that they are well Groomed, wear makeup (eye makeup, blush, lipstick, mascara, hair, foundation).
13. Must wear Ziba Beauty approved attire (all black, lint-free, and wrinkle-free), including closed-toed shoes.
14. Ability to understand and reach retail/service goals.
15. Responsible for cleaning their own workstation and help the team as needed.
16. Keeps to sanitation and personal hygiene standards.
17. Must follow state board requirement and Ziba Beauty Expectations (see Threader Expectations).
18. Must have enthusiasm and possess excellent customer service skills.
19. Excellent communication and listening skills.
20. Must be a team player.
21. Must be able to perform all threading services offered by Ziba Beauty.

Additional Requirements Based on Specialties

Esthetician/Beauty Artist

1. Must be certified by Ziba Beauty Academy in the Art of Waxing (Licensed Esthetician).
2. Must be experienced or get trained in The Art of Threading® by Ziba Beauty Academy.
3. Must have a valid California ID in their possession while working.
4. Responsible for the upkeep of the treatment room, up to the State Board Standards.
5. Must be responsible for soiled linens for facials.
6. Must customize their waxing strips.

Mehndi Artists:

1. Must have reliable transportation.
2. Must maintain a portfolio of Mehndi Art and present it at the time of the interview.
3. Must have Bridal Henna experience and successful completion of Ziba Beauty Academy.
4. Must be able to travel any studios 30-40 mile radius from home studio

Qualifications:

1 Year minimum experience in Threading or successful competition of Ziba Beauty Academy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Must be able to stand for 8 hour shifts and Lift up to 50 pounds. Must be able to stand while administering treatments.

 

POSITION SUMMARY

A successful Beauty Artist is self-driven, results-oriented with a positive outlook and excels in sales and communication practices. Maintains credibility and is a reliable team member that demonstrates determination in their contribution to achieving company goals. The incumbent is comfortable in dealing with senior executives. The Beauty Artist is an empathic communicator, able to see things from another person’s point of view. Must be trained in The Art of Threading® by Ziba Beauty, know how to thread and shape eyebrows, understands the facial structure, skin condition, and able to recommend what brow shape would look best for different types of face shapes.

RESPONSIBILITIES

• The Beauty Artist has the responsibility of building retail sales, relationship building/repeat clientele, event and training requirements.
• Esthetician must be experienced or be willing to be trained in The Art of Threading®

REQUIREMENTS

1. Must have enthusiasm and possess excellent customer service skills.
2. Enjoy working with people and possess a friendly and outgoing personality.
3. Excellent communication and listening skills.
4. Must be a team player.
5. Must be able to stand while administering treatments.
6. Must be able to perform all esthetic treatments offered by Ziba Beauty.
7. Must be physically able to operate all esthetic Equipment, which includes treatment beds.
8. Estheticians have other duties beyond applying treatments. They often instruct their clients in the use of makeup and skincare techniques.
9. Beauty Artists are required to have Open Availability (ability to work any shift on any given day including weekends and holidays) in order to accommodate customer service focused work and service schedule.
10. Must have reliable transportation and open travel to other locations.
11. Speak, Read and Write in Basic English and be able to communicate effectively with our staff and customers.
12. Must uphold all personal appearance standards including ensuring that they are well Groomed, wear makeup (eye makeup, blush, lipstick, mascara, hair, foundation).
13. Must wear Ziba Beauty approved attire (all black, lint-free, and wrinkle-free), including closed-toed shoes.
14. Ability to understand and reach retail/service goals.
15. Responsible for cleaning their own workstation and help the team as needed.
16. Keeps to sanitation and personal hygiene standards.
17. Must follow state board requirement and Ziba Beauty Expectations (see Threader Expectations).
18. Must have enthusiasm and possess excellent customer service skills.
19. Excellent communication and listening skills.
20. Must be a team player.
21. Must be able to perform all threading services offered by Ziba Beauty.

Additional Requirements Based on Specialties

Beauty Artist

1. Must be experienced or get trained in The Art of Threading® by Ziba Beauty Academy.
2. Must have a valid California ID in their possession while working.

Mehndi Artists:

1. Must have reliable transportation.
2. Must maintain a portfolio of Mehndi Art and present it at the time of the interview.
3. Must have Bridal Henna experience and successful completion of Ziba Beauty Academy.
4. Must be able to travel any studios 30-40 mile radius from home studio

Qualifications:

1 Year minimum experience in Threading or successful competition of Ziba Beauty Academy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Must be able to stand for 8 hour shifts and Lift up to 50 pounds. Must be able to stand while administering treatments.